Legal & Policies

We are committed to transparency, security, and delivering an exceptional experience. Below you will find our comprehensive policies regarding your privacy, shipping procedures, and returns.

Privacy Policy

1. Data Collection

We collect information that you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, items requested, delivery notes, and other information you choose to provide.

2. Use of Information

We may use the information we collect about you to Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request, develop new features, provide customer support to Users and Drivers, develop safety features, authenticate users, and send product updates and administrative messages.

"Your privacy is our paramount concern. We utilize state-of-the-art encryption to ensure your personal and payment details remain secure during every transaction."

Shipping Information

local_shipping

Standard Delivery

Delivery within 3-5 business days across the continental region.

Complimentary over $200

flight_takeoff

Express Shipping

Next business day delivery for orders placed before 2 PM EST.

$25.00 Flat Rate

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Returns & Refunds

We want you to be completely satisfied with your NORTH COATS purchase. If for any reason you are not completely satisfied, you may return your purchase for a refund or exchange within 30 days of the delivery date.

Conditions for Return

  • Items must be unworn, unwashed, and in their original condition.
  • All original tags must remain attached to the garment.
  • Proof of purchase must accompany the return.

The Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Need assistance with a return or have questions about our policies?

Contact Support arrow_forward